Aura - Crafted with Passion
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    Livro de Reclamações

    Complaint Book

    In accordance with Portuguese law (Decreto-Lei n.º 156/2005), all businesses are required to provide access to a Complaint Book (Livro de Reclamações) for customers who wish to file a formal complaint.

    Physical Complaint Book

    A physical Complaint Book is available at our boutique location:

    Aura Tavira Tavira
    R. 1º de Maio 43
    8800-360 Tavira, Portugal

    Electronic Complaint Book

    You may also submit a complaint electronically through the official Portuguese Government portal:

    Access Electronic Complaint Book

    Alternative Contact

    If you have any concerns or feedback, we encourage you to contact us directly first. We are committed to resolving any issues promptly:

    Entidade reguladora: ASAE – Autoridade de Segurança Alimentar e Económica