Privacy Policy

1. Introduction

Aura Tavira, operated by Forte & Evocativa, Lda (NIF: 518343820), located at R. 1º de Maio 43, 8800-360 Tavira, Portugal, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, subscribe to our newsletter, or visit our boutique.

2. Information We Collect

We may collect the following types of information:

• Personal information (name, email, phone number) when you contact us, make a booking, or subscribe to our newsletter
• Transaction information when you make a purchase
• Usage data about how you interact with our website, including cookie preferences

3. How We Use Your Information

We use your information to:

• Process bookings, reservations, and event registrations
• Respond to your inquiries
• Send our newsletter with wine recommendations, exclusive offers, and event updates (only if you opt in during booking or subscribe directly)
• Improve our services and website

4. Data Protection

We implement appropriate security measures to protect your personal information in accordance with the General Data Protection Regulation (GDPR). Your data is stored securely and only accessed by authorized personnel. We do not share your personal data with third parties for marketing purposes.

5. Payments & Stripe

Online payments (private tastings, boutique tastings, and other paid experiences) are processed by Stripe Payments Europe, Ltd., acting as our payment processor. When you pay online:

• Your card details are entered directly on Stripe's secure checkout and are never received, processed, or stored on our servers.
• We share your name, email address, booking reference, and order amount with Stripe so the payment can be processed and receipts issued.
• Stripe may process limited technical and fraud-prevention data (IP address, device data) under its own privacy policy, available at stripe.com/privacy.
• We retain payment confirmation records (reference, amount, date, status) for accounting and tax purposes as required by Portuguese law.

Stripe may transfer data outside the EEA under Standard Contractual Clauses. The legal basis for this processing is the performance of your booking contract and our legal accounting obligations. stripe.com/privacy

6. Wine Club Subscriptions & Recurring Payments

When you join the Aura Wine Club, you choose a mystery box size and a delivery frequency (monthly or every two months). Your subscription is billed as a recurring payment through Stripe.

• You will be charged automatically at the start of each billing cycle for the box size and frequency you selected.
• You can pause, change, or cancel your subscription at any time by contacting us at info@aurawines.pt.
• We share your name, delivery address, email, phone number, subscription size, and payment details with Stripe to process each recurring charge.
• No long-term contract is required; you remain in control of your subscription and can request cancellation before the next billing date.

7. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Request correction of your data
• Request deletion of your data
• Withdraw consent at any time, including unsubscribing from our newsletter

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@aurawines.pt